Return and Refund Policy
At Misr Pyramids Company, we want you to have a delightful shopping experience with our cosmetic products. Please review our return and refund policy below:
Return Period
You have 14 days from the date of receipt to return any cosmetic product.
To initiate a return, you may:
- Use the returns option in your customer account.
- Email us at info@mpg-eg.com
Returns for Defective or Incorrect Items
If you receive a cosmetics product that:
- Has a defect or does not work as intended.
- Does not match the description on our website.
- Is damaged during shipping.
You have 30 days from the date of receipt to return it at no cost to you. The full value of the item will be refunded within 14 working days of processing your return.
Return Conditions
To ensure a smooth return process, please adhere to the following conditions:
- The product must be returned with all accessories and labels in their original condition.
- The item should be in its original, unopened packaging with the factory seal intact.
- If the product was part of a promotional bundle, all items included in the bundle must also be returned.
- For hygiene reasons, opened or used cosmetics may not be eligible for return unless they are defective.
Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used cosmetics (unless defective).
- Products not in their original packaging.
- Products missing accessories or components.
- Sale items or gift cards.
If you require further assistance, please contact our customer service team at info@mpg-eg.com
Thank you for choosing Misr Pyramids Company for your cosmetics needs. We appreciate your trust in us!
